Wal-Mart is one of the successful department store in the world. The most well-known of their company is the perfect operation system for their supply chain. Their logistics system was function by RFID (Radio Frequency Identification Microchip).
Wal-Mart use the RFID system, to replace the bar code. There's a clip in every stocks. When the stocks run through the scanning machine. The machine will detected which stock is going to leave the warehouse, and there's a electronic arms to distribute the stocks to each cities' order. The cashier will scan the stocks/goods again when the consumer bought the goods in Wal-Mart. Then a signal will send back to the supplier,they could received the signal even they are in China or USA. Then the supplier can estimate how many & when should they supply & get back to Wal-Mart supply chain.
For better internal communication, Wal-Mart provided many electronic instruments for their staff. For example, the radio set and the satellite system for the company driver. The Wal-Mart also provided a very concerned & functional ear phone to the staff who work in warehouse. The ear phone could choose the voice in male or female tone, in English or Spanish, etc. It could also announce the process what the staff working is on schedule or not. And also, the ear phone provided the instruction for how to operate the machines there.
For better services to the consumer, Wal-Mart had create a website for the customer, so that they can enjoy the e-shopping at home. The website already classifed the goods in different field, just click a little button, and you can find all you need. It seems no different between the website and the real supermarket!! Also, you can register as a memebership in different field. For example, if you will get marry soon, you can registered in their "Wedding Regisry".
Wal-Mart use the RFID system, to replace the bar code. There's a clip in every stocks. When the stocks run through the scanning machine. The machine will detected which stock is going to leave the warehouse, and there's a electronic arms to distribute the stocks to each cities' order. The cashier will scan the stocks/goods again when the consumer bought the goods in Wal-Mart. Then a signal will send back to the supplier,they could received the signal even they are in China or USA. Then the supplier can estimate how many & when should they supply & get back to Wal-Mart supply chain.
For better internal communication, Wal-Mart provided many electronic instruments for their staff. For example, the radio set and the satellite system for the company driver. The Wal-Mart also provided a very concerned & functional ear phone to the staff who work in warehouse. The ear phone could choose the voice in male or female tone, in English or Spanish, etc. It could also announce the process what the staff working is on schedule or not. And also, the ear phone provided the instruction for how to operate the machines there.
For better services to the consumer, Wal-Mart had create a website for the customer, so that they can enjoy the e-shopping at home. The website already classifed the goods in different field, just click a little button, and you can find all you need. It seems no different between the website and the real supermarket!! Also, you can register as a memebership in different field. For example, if you will get marry soon, you can registered in their "Wedding Regisry".
In their website, they are not only sell the real food and goods, but also provided an investment services for the customer!!
Wal-Mart also issued their own credit card for client , go shopping without concerning the money on hand.
From the Wal-Mart website, the customer could also buy a cash card there, which you can deposit the cash, cheque inside the card in advance, no bank account is required. Then the customer could go shopping without concerning the safety of carrying huge amount of cash.
As the world become more & more updated, and more & more functional system produce. I believed in the near future, when we go shopping in supermarket, the transaction format will like this :
Very comprehensive answer ! You've done a good job of describing how Walmart uses I.T. for operational excellence (RFID, warehouse management) and for creating new kinds of products and services. For example, with the MoneyCard product, they're providing some type of banking services to customers already.
回覆刪除Thanks for sharing the video on future RFID use in supermarkets. Very cool !
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